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EN After Sales Supply Chain Digitilazation
We provide a real life example of a supply chain optimization program for after sales, drawing from an OEM experience
Digitalization and Structural Changes
Implement a digital transformation plan to modernize the after-sales ecosystem
Adopt advanced technologies like SAP Hana 4.0, Warehouse Management Systems Manhattan, Order Management System, and Retail Inventory Management for improved supply chain management
Automation of warehouse operation via robots
Supply Chain Network Optimization
Establish a network of sourcing and proximity warehouses (e.g., 3sourcing and 36 proximity warehouses) to improve parts availability and reduce delivery times
Quality Improvement
Focus on reducing quality claims, aiming for significant improvements
Organizational Structure Changes
Creation dedicated teams for after-sales engineering, supply chain, sales and operations quality and program management for parts to manage supply chain operations day to day issues
Customer-Centric Approach
Prepare the after-sales network for emerging technologies such as electric vehicles, connected cars, and autonomous vehicles
Innovation and Future Readiness
Preparing the aftermarket network for emerging technologies such as electric vehicles, connected vehicles and autonomous vehicles